Terms & Conditions
Terms & Conditions
Most items are made to order and therefore dispatch times may vary. Usually this is approximately five working days although I do keep an announcement on my home page letting you know if this has changed. If there are any delays I will communicate this with you. If you have ordered a family tree or similar, please keep an eye on your email as this is how I will send proofs to you.
We will post your order with Royal Mail. Very large/heavy orders will be posted with Parcelforce. See Shipping page for further details.
We will send you a system email when your order has been dispatched.
It is the customer's responsibility to provide us with the correct postal address. We do not (and cannot) check every single postal address.
We highly recommend that orders being sent to a mail forwarding company, PO box or Armed Forces address are sent with a tracked service (please contact me prior to ordering to ensure this happens).
If your parcel cannot be delivered (because no one was home) and it is not collected from the sorting office, it will be returned to us (this can take weeks & weeks) We will re-send the parcel to you but postage charges will be applied. If it is not delivered because an incorrect address was provided we will not be responsible for replacing the parcel.
Orders can be held in customs in your country for as long as they need to check the parcel - this is out of our hands and may result in a delay in your order getting to you. Therefore we offer no guaranteed delivery date on any orders. Order may be subject to customs charges in your country, payable by yourself. You must make sure the item/s you want to purchase are allowed to enter your country before purchasing, we not liable if your order gets destroyed/sent back to us and we will pass on any return fees to you via invoice.
If you are not available when delivery is attempted and your parcel gets returned to us, we will either refund you (less shipping charge), or re-send the parcel, but you will be sent an invoice for the shipping charge, and only once this is paid will we re-send your order.
UK: Royal Mail won’t consider an item of mail to be lost until 15 working days have passed from the date it was due to be delivered.
EU and Rest of World: Royal Mail cannot accept a claim for loss unless at least 20 working days (for items posted to EU) or 25 working days (for items to the rest of the world) have passed from the due delivery date. We send all non-UK orders tracked to protect your parcel.
Working days are Monday-Friday and exclude weekends and Bank holidays. We cannot class an item as lost until this time has passed. Please contact your neighbours and local sorting office first as your parcel could be with them.
Please only contact me after these time limits have lapsed.
Mistakes with your Order
If you receive your parcel and all is not as it should be please contact me.
Descriptions & Images
I do my best to detail all products as clearly and as closely as possible. All photos are taken in our workshop. And as most items are hand made to order slight differences may occur. PLEASE be aware that different computers/tablets/phones can display colours differently.
If an item is damaged, faulty or not fit for purpose I will offer a refund upon receipt of the goods. I will also refund you the cost of the return postage. Any personalised items are non-refundable so please ensure you check your proofs and information you add when ordering. If you find you have made a mistake please contact me as soon as possible, I will do my best to make amendments but this may not always be possible. For any other items you may return to me at your own cost, and a refund will be issued upon its safe receipt providing the goods are unused and in a saleable condition still; you will be liable for the postage costs. Please see further details on the checkout page.
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I design and maintain the website myself but I am not an IT expert; if you have any problems with the website or find a mistake please do get in touch, I'm only human not a machine.
UK law states that all online businesses must display a physical location.
Our address is:
Little Stitch House, 7A Nailstone Road, Barton in the Beans, Warks CV13 0PU